Refund & Cancellation Policy
Refund & Cancellation Policy
Last Updated: August 20, 2026
This Refund & Cancellation Policy explains the terms applicable to purchases made through the website of RK Electronics – DACHI Voltage Stabilizer
1. Order Cancellation
Orders may be cancelled only before they are shipped. Customers can request cancellation by contacting us using the contact details provided below.
Once an order has been shipped, it cannot be cancelled.
2. No Refund for General Returns
RK Electronics does not offer refunds for products simply because a customer changes their mind, does not require the product, or is not satisfied with the purchase.
Customers are advised to carefully check the product model, voltage, specifications, and other details before placing an order.
3. Mandatory Unboxing Video
Customers are strongly required to record a continuous, clear, and complete video while unboxing the package at the time of delivery.
The video should clearly show:
* The condition of the outer package before opening.
* The package being opened for the first time.
* The product and its packaging inside the package.
* Any visible damage to the product or accessories.
An unboxing video may be required to process a claim for damage caused during shipping. Claims for transit damage may not be accepted without adequate unboxing video evidence.
4. Damage During Shipping
If the product is damaged during transportation/shipping, the customer must contact us within 24 hours of delivery and provide the unboxing video, photographs, and other relevant details as requested.
After verification, RK Electronics may provide:
* A replacement product, or
* A refund, only in cases where a refund is approved by RK Electronics.
If a refund is approved due to verified transit damage, the damaged product must first be returned to RK Electronics and received by us. The refund will be processed only after the returned product has been received and verified.
No refund will be issued before the product is returned and received by RK Electronics.
5. Defective or Incorrect Product
If the product received is defective or different from the product ordered, please contact us within 7 days of delivery.
After verification, the product may be eligible for replacement or another appropriate resolution, subject to our approval and applicable warranty terms.
6. Products Not Eligible for Refund or Replacement
A refund or replacement may not be provided where the product has been:
* Damaged due to misuse, negligence, or improper handling.
* Incorrectly installed or operated.
* Modified, repaired, or tampered with without authorization.
* Physically damaged after delivery.
* Used contrary to the product's instructions.
* Subject to a claim made after the applicable reporting period.
7. Refund Processing
Where a refund is specifically approved under this policy, it will generally be processed to the original payment method after the product has been returned to and received by RK Electronics.
The time taken for the refund to reflect in the customer's account may vary depending on the bank, payment gateway, or payment service provider.
8. Warranty
Product warranty, where applicable, will be governed by the respective product's warranty terms. Warranty service or replacement under warranty does not automatically entitle the customer to a refund.
9. Contact Us
For any questions regarding cancellations, returns, replacements, shipping damage, or refunds, please contact us:
RK Electronics – DACHI Voltage Stabilizer
Mobile: +91-9755902753
Email: rkdachi.indore@gmail.com
You may also contact us through the Contact Us page on this website.
RK Electronics reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with the updated date.
Last Updated: August 20, 2026
This Refund & Cancellation Policy explains the terms applicable to purchases made through the website of RK Electronics – DACHI Voltage Stabilizer
1. Order Cancellation
Orders may be cancelled only before they are shipped. Customers can request cancellation by contacting us using the contact details provided below.
Once an order has been shipped, it cannot be cancelled.
2. No Refund for General Returns
RK Electronics does not offer refunds for products simply because a customer changes their mind, does not require the product, or is not satisfied with the purchase.
Customers are advised to carefully check the product model, voltage, specifications, and other details before placing an order.
3. Mandatory Unboxing Video
Customers are strongly required to record a continuous, clear, and complete video while unboxing the package at the time of delivery.
The video should clearly show:
* The condition of the outer package before opening.
* The package being opened for the first time.
* The product and its packaging inside the package.
* Any visible damage to the product or accessories.
An unboxing video may be required to process a claim for damage caused during shipping. Claims for transit damage may not be accepted without adequate unboxing video evidence.
4. Damage During Shipping
If the product is damaged during transportation/shipping, the customer must contact us within 24 hours of delivery and provide the unboxing video, photographs, and other relevant details as requested.
After verification, RK Electronics may provide:
* A replacement product, or
* A refund, only in cases where a refund is approved by RK Electronics.
If a refund is approved due to verified transit damage, the damaged product must first be returned to RK Electronics and received by us. The refund will be processed only after the returned product has been received and verified.
No refund will be issued before the product is returned and received by RK Electronics.
5. Defective or Incorrect Product
If the product received is defective or different from the product ordered, please contact us within 7 days of delivery.
After verification, the product may be eligible for replacement or another appropriate resolution, subject to our approval and applicable warranty terms.
6. Products Not Eligible for Refund or Replacement
A refund or replacement may not be provided where the product has been:
* Damaged due to misuse, negligence, or improper handling.
* Incorrectly installed or operated.
* Modified, repaired, or tampered with without authorization.
* Physically damaged after delivery.
* Used contrary to the product's instructions.
* Subject to a claim made after the applicable reporting period.
7. Refund Processing
Where a refund is specifically approved under this policy, it will generally be processed to the original payment method after the product has been returned to and received by RK Electronics.
The time taken for the refund to reflect in the customer's account may vary depending on the bank, payment gateway, or payment service provider.
8. Warranty
Product warranty, where applicable, will be governed by the respective product's warranty terms. Warranty service or replacement under warranty does not automatically entitle the customer to a refund.
9. Contact Us
For any questions regarding cancellations, returns, replacements, shipping damage, or refunds, please contact us:
RK Electronics – DACHI Voltage Stabilizer
Mobile: +91-9755902753
Email: rkdachi.indore@gmail.com
You may also contact us through the Contact Us page on this website.
RK Electronics reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with the updated date.